The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof. This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:. Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked questions www.
If the problem cannot be corrected by using one of the above technical support options, repair options i. Please note that under the InstantExchange program, a replacement product will be provided to you prior to your return of the defective product.
Since the defective product becomes the property of Canon USA at the time of the exchange, the defective product must be returned in the shipping materials provided. If the defective product is not returned, as directed, you will be responsible for the value of the replacement product, for which Canon USA may invoice you. This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
The InstantExchange Warranty Program expedites the shipment of a Canon factory refurbished product in exchange for a non-working Canon product, freight prepaid both directions. Call and follow the voice prompts for details and service. Hours of operation:. A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem and, if possible, correct it over the telephone.
If the problem cannot be corrected over the telephone, and you elect the InstantExchange option, a reference number will be issued to you. You will be asked for the Product serial number and other information pertaining to your defective Product and for a ship-to location for the replacement Product must include street address. After receipt of the replacement Product with instructions and a prepaid waybill , follow the enclosed instructions on how to ship the defective Product to the Canon USA repair facility.
InstantExchange Warranty Program Service expedites, usually by the second business day, the exchange of a defective Product with a replacement Product, which will normally be shipped the same day if your request for this service is by 3 p. Canon USA does not guarantee expedited shipping service in the event of the occurrence of factors beyond its reasonable control.
The replacement Product you receive may be a refurbished or reconditioned unit and will be covered for the balance of the period remaining on your original limited warranty. InstantExchange Warranty Program Service is available only during the express limited-warranty period for your Product and only in the continental United States, Alaska and Hawaii during such period. InstantExchange Warranty Program Service is subject to availability of refurbished replacement units. The Product is warranted against defects in materials and workmanship under normal use and service a for a period of one 1 year from the date of original purchase when delivered to you in new condition in its original container or b for 1 year from the date of original purchase for refurbished Products.
Interactive troubleshooting, the latest driver downloads, hours of operation, and answers to frequently asked questions www. You will be asked for the Product serial number and other information pertaining to your Product and for a ship-to location for the replacement Product must include street address. After receipt of the replacement Product with instructions and a prepaid waybill , follow the enclosed instructions on how to ship your product to the Canon USA repair facility.
InstantExchange Service exchanges your Product with a replacement Product, which will normally be shipped the same day if your request for this service is by 3 p. System requirements Windows 10 32bit Windows 10 64bit Windows 8. Caution - If the OS is upgraded with the scanner driver remained installed, scanning by pressing the SCAN button on the product may not be performed After the upgrade.
Was this helpful? Thank you! Your feedback is used to help us improve our support content. It solved my issue. It covered my problem, but the solution still didn't work for me. The information on the page is hard to understand. The USB 2. Canon Generation Green. This means that you can start scanning immediately.
Hardware Recycling Program - Canon is committed to the world community and the belief that we are building a better world for future generations. We want to work with our customers to help ensure appropriate recycling of products to help improve the environment and our local communities. Refurbishing Program - The Canon U. Main Unit Spec. Scanner Type. Scanning Element. Light Source. Scanner Buttons. Scanning Mode. Document Size. Dimensions W x D x H. OS Compatibility. Power Requirements.
Power Consumption. Operating Temperature:. Operating Humidity:. Brochures Loading There is no utility for the OS Version you selected.
Search Our Knowledge Base Please enter your question: Examples: "prints missing colors", "flashing power light", "setting the white balance". There are no Recommended Downloads available. Main Unit Spec.
Scanner Type. Scanning Element. Light Source. Scanner Buttons. Scanning Speed. Standard Film Scan: Approx. Scanning Mode. Document Size. Dimensions W x D x H. OS Compatibility. Power Requirements. Power Consumption. Operating Temperature:. Operating Humidity:. Was this helpful? YES NO. Expand All. This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases: Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, improper use, failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon USA's user's manual or other documentation, or services performed by someone other than a Canon USA repair facility or ASF.
Without limiting the foregoing, dropping the Product, scratches, and abrasions will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the user's manual or other documentation for the Product. Use of parts, media, software or supplies other than those sold by Canon USA , including non-Canon ink cartridges or refilled ink cartridges, that cause damage to the Product or cause abnormally frequent service calls or service problems. If the Product has had its serial number or dating defaced, altered or removed.
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